| The Help Desk Practice has the capability to provide individual help desk resources, discrete service offerings or fully integrated help desk solutions which including:
- Implementation Management
- Problem determination
- Diagnostic support
- Prioritization and Resolution
- Dispatch, assignment and routing
- escalation practices
- Problem tracking, resolution and closure
- Site Management (Single Point of Contact Delivery)
- Documentation library and knowledge database
- Management reporting and performance metrics
- Customer self service web site
- Technical infrastructure support including PC Desktop hardware and software, OS, network usage, host connectivity support, application support
- Transition and Implementation Plans.
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